Everyone was pleasant & professional. A real person answered the phone & was able to quickly look up information I had already submitted online so I didn't have to repeat everything. You are able to get a free quote. We were asked if we had a coupon, which allowed us to look for & find one to save some money. We were able to pick from a time period to have them come out rather than them telling us. The same nice people who gave the quote came out & picked up our stuff. They will donate what they can, which I hope they have more connections than we because we couldn't find anyone to take our items.